Frequently Asked Questions
Are your birthstones natural or lab-created?
We offer both natural and lab-created birthstones. Lab-created stones provide the same beauty and durability at a more affordable price. Each product description will specify the type of stone used.
Are your earrings hypoallergenic?
Absolutely! We use 14k solid gold for all our jewelry that’s safe for sensitive skin.
Do you offer warranties on your jewelry?
Yes, all our pieces come with a one-year warranty covering manufacturing defects. This does not include wear-and-tear or damage caused by improper care.
Are your pieces nickel-free?
Yes, we use nickel-free materials to ensure our jewelry is safe and comfortable for sensitive skin.
What payment methods do you accept?
We accept major credit cards and other secure payment options. All transactions are encrypted for your safety.
Is my payment information secure?
Yes, your payment information is encrypted and processed through secure payment gateways to ensure your safety and privacy.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. After that, we may begin processing your order. Contact us as soon as possible.
Can I order in bulk for events or corporate gifting?
Absolutely! We offer bulk order options for events or corporate gifting. Contact us to discuss your needs and receive a custom quote.
Do you offer free shipping?
We offer free standard shipping on orders over $100. For orders under $100, shipping costs will be calculated at checkout.
How long does shipping take?
Standard orders are processed within 1-2 business days and shipped within 2-3 business days. We'll provide tracking information for every order.
Do you ship internationally?
At the moment, we ship within the United States. Stay tuned as we expand our shipping options in the future.
What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact us at with your order details. We'll work with the carrier to resolve the issue promptly.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package on the carrier’s website.
What happens if I input the wrong shipping address?
If you realize you’ve entered an incorrect address, contact us immediately. We’ll do our best to update it before your order is shipped.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in their original packaging with the tag still attached. Please review our full return policy.
How do I request a return or exchange?
To request a return or exchange, contact us with your order number and reason for the return. We'll provide further instructions.
How do I care for my LushStonez jewelry?
To keep your jewelry sparkling, gently clean it with some steam and a soft cloth.
Can I wear my jewelry every day?
Yes, our jewelry is designed for everyday wear, but we recommend removing it during intense activities to prevent damage.
What makes LushStonez unique?
LushStonez specializes in high-quality, American-made jewelry featuring beautiful birthstones. Our designs celebrate individuality with intricate, meaningful pieces like flower-shaped pendants and hoop earrings adorned with precious stones.
Where is your jewelry made?
All our jewelry is proudly designed and crafted in America, ensuring exceptional quality and craftsmanship.
What types of jewelry do you offer?
At LushStonez, we offer a variety of jewelry pieces, including necklaces, earrings, rings, and bracelets. Each piece is designed with birthstones and high-quality materials to suit special occasions or everyday wear.
Do you offer discounts or promotions?
We occasionally run promotions and offer discounts for special occasions. Sign up for our newsletter to stay updated on our latest deals and new arrivals.
Do you collaborate with influencers or bloggers?
Yes, we love collaborating with influencers who align with our brand values. Reach out to us for partnership opportunities.
Can I have my jewelry resized?
Currently, we do not offer resizing services. If you’re unsure about sizing, refer to our size guide or contact us for assistance before purchasing.