Terms of Service

Welcome to Lushstonz (“Website”). These Terms of Service (“Terms”) outline the terms and conditions under which you, the user, may access and use our Website and services. By visiting or making a purchase from our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. General Information

This Website is operated by Lushstonz LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Lushstonz LLC. By using our Website, you represent that you are at least 18 years old or the age of majority in your jurisdiction. If you are accessing the Website on behalf of an organization or other legal entity, you confirm that you have the authority to bind that entity to these Terms. We reserve the right to refuse service to anyone for any reason at any time.

2. Website Use and Restrictions

You are granted a limited license to access and use the Website for personal, non-commercial purposes. You agree not to engage in any activity that disrupts or interferes with the Website’s functionality or security. Prohibited activities include, but are not limited to, using automated systems to scrape data, introducing malicious code, or attempting to gain unauthorized access to the Website or its servers. All content, including but not limited to images, text, and designs, is the property of Lushstonz and is protected by intellectual property laws. Any reproduction, distribution, or unauthorized use of our content is strictly prohibited.

3. Product Information and Availability

We aim to provide accurate descriptions and images of our products. However, variations in color, shape, and size may occur due to the natural characteristics of gemstones and metals. While we strive to maintain accuracy in pricing, descriptions, and availability, errors may occur. We reserve the right to correct such errors and to update or cancel orders affected by them at any time. All product offerings are subject to change without notice, and we reserve the right to limit the quantities of any item we offer.

4. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate payment and shipping information. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inaccuracies, or stock limitations. Payment must be made in full at the time of purchase using one of the accepted payment methods listed at checkout. If we cannot fulfill your order, we will notify you and issue a full refund to your original payment method. Customers are responsible for any applicable taxes, duties, or customs fees associated with their orders.

5. Shipping and Delivery

We offer shipping within the United States and to select international locations. Shipping rates and estimated delivery times are calculated at checkout. Once your order is shipped, you will receive tracking information via email. While we strive to ensure timely delivery, we are not responsible for delays caused by carriers, customs processing, or other circumstances beyond our control. If your package is lost or damaged during transit, please contact us promptly so we can assist you with filing a claim with the carrier.

6. Returns and Exchanges

We accept returns and exchanges for eligible items within 30 days of delivery. To qualify, items must be unworn, undamaged, and in their original packaging, accompanied by proof of purchase. Custom orders, final sale items, and earrings (for hygiene reasons) are non-returnable. To initiate a return, please contact our customer service team. Refunds will be processed to your original payment method, minus any applicable restocking or shipping fees. Exchanges are subject to product availability.

7. Customization and Warranties

Customized items are made to order and cannot be canceled, returned, or exchanged. Please ensure that all details provided for custom orders are accurate. If you believe a custom item is defective, contact us within 30 days of receiving the item for evaluation. We offer a limited warranty on our products to cover manufacturing defects. This warranty does not cover normal wear and tear, misuse, or damage caused by external factors. For warranty claims, contact us with your order details and a description of the issue.

8. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, and designs, is owned by Lushstonz or used with permission. Unauthorized use, copying, or redistribution of any content is strictly prohibited. You may not use our trademarks, logos, or other proprietary information without express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Lushstonz LLC will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website, products, or services. This includes, but is not limited to, loss of data, profits, or business opportunities. Our liability is limited to the amount you paid for the products or services giving rise to the claim. Certain jurisdictions do not allow the exclusion or limitation of liability for certain damages, so these limitations may not apply to you.

10. Dispute Resolution

Any disputes arising from these Terms or your use of the Website shall be governed by the laws of California, without regard to its conflict of law principles. Disputes will be resolved through binding arbitration, unless prohibited by local law. You agree to waive your right to participate in class action lawsuits against us.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page. It is your responsibility to review these Terms periodically. Continued use of the Website after any changes constitutes acceptance of the updated Terms.